FAQ

Resources

Studio Visits: We design and assemble all of our fixtures here in our Los Angeles studio, and welcome visitors by appointment. If you are interested in a visit, please email us at contact@brendanravenhill.com to schedule a time to stop by. We would love to host you!

Finish samples: We know how important finishes can be and are happy to send physical finish samples upon request. Kindly reach out to us with your details and we’ll get those in the mail.

Should you be interested in seeing our work in person, there are a few options. If you’re in the LA area, we are happy to host you here at the Studio, where we have many of our fixtures installed. We also have a thorough list of pieces installed in public spaces across the country, and are able to memo out some of our smaller pieces upon request.

3D Files: SketchUp, CAD, and Revit files are available for use. Get in touch with the fixtures you’re interested in, and your preferred file format, and the Communications Team will send them over. 

Trade accounts: Trade accounts are available to active designers and architects. Please email us with your resale certificate and website and we’ll get you set up in our system.

Interested in hosting us? Our Communications Team travels monthly to visit architects, designers, and peers across the US, sharing the inspiration and manufacturing methods behind our work. We always love hearing what is needed in the field, and welcome participation. If you’re interested in having us stop by, send an email to Shea or put us in touch with your materials librarian and we’ll find a moment.

 

Technical specifications

Compliance: Brendan Ravenhill Studio is a fully UL listed shop and we’re proud to offer 2700K LED bulbs standard for all of our fixtures, with the exception of our Cord Family. The LED bulbs that we provide for Church, Grain, Hood, Pivot, and Float are also JA8 compliant.

Maximum bulb wattage: Our Cord, Church, Grain, and Pivot families are 60W max per socket. Hood has a 10W max per socket and requires LED bulbs. Ada has an integrated LED array, which ranges from 9-27W depending on the length of the sconce. 

Drop heights: The majority of our fixtures come with flexible cord that can be cut down on site. Exact lengths range from 6’-8’ and are available on our tear sheets. Rigid connections can also be added to the majority of our fixtures for a small upcharge.

For all of our Long Chandeliers, we provide a rigid tube connection free of charge, and telescoping tube options for an additional $50. Rigid tubes are available in 5”, 8”, 14”, 26” and 38” lengths, and telescoping tubes are available in 14”-26”, 26”-50”, 38”-74”.

If you have a sloped ceiling, don’t fret! We have options for that as well - simply email us and we’re happy to provide further details.

Troubleshooting: Installation and assembly instructions are included with each fixture shipped out from the Studio. Please read them over carefully, and don’t hesitate to reach out if any questions arise. Should an electronic copy be helpful, we’re glad to send over a PDF.

 

Shipping

Shipping methods: We ship out orders each Thursday from our Los Angeles studio. Our standard shipping method is UPS Ground with no signature required, and we provide tracking details once the order heads out. Our Hood Chandeliers travel freight, and a phone number is required for delivery.

Ground shipping is the best option in terms of both financial and environmental cost - that said, should you need your order in an expedited time frame, we do offer other options as needed. Please don’t hesitate to reach out and we’re happy to pull a quote for you.

Please note that for international orders, Brendan Ravenhill Studio is not responsible for any import taxes or other customs fees that may apply.

Packaging: All of our paper packaging is 100% recyclable. We encourage recycling and reuse of our packing materials wherever possible!

 

Terms

Return Policy: Exchanges for credit are accepted within 14 days of receipt. All items must be returned in original and unused condition with all original packaging intact. If the exchange is not due to damage or defect, the customer is responsible for the cost of returning the item back to the studio. Once the item is returned a credit will be issued less shipping and handling and a 20% restocking fee. Custom orders are not eligible for exchange.

Brendan Ravenhill Studio does not issue refunds unless the item is received damaged or defected.

Damaged & Defective Merchandise: In the event of damaged or defective merchandise please contact the studio to arrange repair and/or replacement. Any damage upon receipt, either visible or concealed, must be documented with photos immediately and reported to the studio within 14 days to be considered for refund. Any damage claims that are sent back without initially sending photographic proof will not be authorized.

Visible damage upon delivery must be acknowledged upon receipt of package by yourself and the carrier. Failure to do so may invalidate any claims to the carrier. Please notify the carrier as soon as possible about any apparent damages to file a claim report and retain all packaging materials.

Warranty: Ravenhill, LLC (hereafter referred to as Ravenhill) warrants, to the original purchaser only, that the product shall be free from defects in material or workmanship. This warranty expires three (3) yearsfrom the date of delivery. If the buyer discovers within this period a failure of the product to conform to specifications, or a defect in material or workmanship, the buyer must promptly notify Ravenhill in writing at (contact@brendanravenhill.com).  Within a reasonable time after notification, Ravenhill will correct any failure of the product to conform to specifications or any defect in material or workmanship, with either new or used replacement parts. Such repair, including both parts and labor, will be performed at Ravenhill’s expense. If Ravenhill is unable to repair the product to conform to the warranty after a reasonable number of attempts, Ravenhill shall then decide in its sole discretion how to repair or replace the defective product without cost to the purchaser.

These remedies are the purchaser’s only remedies for breach of warranty.  In no event shall Ravenhill be liable for any special, incidental, or consequential damages based upon a breach of warranty, breach of contract, negligence, strict tort, or any other legal theory.  Ravenhill will also not be held responsible for damages that include but are not limited to: loss of profits or revenue, loss ofuse of the product, cost of substitute equipment or downtime, and/or any third party claims. This warranty does not cover any damage caused by accident or misuse occurring after such Product is delivered including (a) any product, components, or parts not manufactured by Ravenhill; (b) defects caused by failure to provide a suitable installation environment for the product; (c) damage caused by use of the product for purposes other than those for which it was designed; (d) damage caused by disasters such as fire, flood, wind, and lightning; (e) damage caused by unauthorized attachments or modifications; (f) damage during shipment; or (g) any other abuse or misuse by the purchaser.

Security: Our online store meets or exceeds industry standards, and is SSL [Secure Socket Layer] encrypted to protect your sensitive information. We will never sell, exchange or otherwise disclose your personal information to any outside parties.

Read our full terms of use and privacy policy.