FAQ

Ordering Information

 

We Aim to Please!
 You will receive an order confirmation shortly after your order is processed with your shipping and billing addresses confirmed. A separate email will follow with the tracking number as soon as your package has shipped. Should you have any questions at any point in the purchasing process please don’t hesitate to email or call.


Returns & Refunds 
Due to the handmade nature of our product we do not accept returns or exchanges on any of our lighting or furniture. Returns are accepted within 60 days of receiving the item only if it’s damaged or defective.  All items must be returned in original and unused condition with all packaging intact. Custom items are not eligible for return. 


Damaged & Defective Merchandise In the event of damaged or defective merchandise please contact the studio to arrange repair and/or replacement. Notify us by email within 30 days of receiving the item with photos of the package and merchandise damage. Any damage claims that are sent back without initially sending photographic proof will not be authorized.

 

Visible damage upon delivery must be acknowledged upon receipt of package by yourself and the carrier. Failure to do so may invalidate any claims to the carrier. Please notify the carrier as soon as possible about any apparent damages to file a claim report and retain all packaging materials.

 

Domestic Shipping 
We ship our lighting and objects via UPS with tracking. Shipping rates can be calculated in your online cart and entering your address with zip code. If your order is too large or delicate for standard carriers, we can also arrange for white glove shipping via motor freight. Expedited shipping options are available upon request, with the appropriate shipping rates.

International Shipping
 We ship all international orders via UPS. Shipping rates can be calculated by simply adding your items to the cart and entering a country and postal code. Expedited shipping options are available upon request, with the appropriate shipping rates. We are not responsible for any import taxes or other customs fees that arise from your order. International deliveries usually take 7-10 business days to arrive once shipped. Please double check the shipping address in the confirmation email we send to ensure packages do not get lost in transit.


Security
 Our online store meets or exceeds industry standards, and is SSL [Secure Socket Layer] encrypted to protect your sensitive information. We will never sell, exchange or otherwise disclose your personal information to any outside parties.


Caring for Your Product

 

Dust and lightly clean hard surfaces with a soft, dry cloth. For additional cleaning, wipe surfaces down with a cloth damped with water, and then wipe again with a dry cloth. For heavier cleaning, use a mild detergent and water mixture in a wrung out cloth, then rinse with a cloth damped with water. Dry with a clean, dry cloth afterwards to polish. Do not use abrasive or acidic cleaning products, as they will affect the finish of your product.

To ensure long term enjoyment of your product, avoid prolonged exposure to moisture, sunlight and heat.


Design Commissions 

 

We are always looking to do new things, and love commissions and interiors for their collaborative nature. In the past we have worked with restaurateurs, hotels, major brands and private clients to create a range of objects and projects tailored to a specific need or space. If you like our work and are interested in hiring us for design services please email us with “Design Inquiry” in the subject line.


Custom Requests

 

We are happy to try and accommodate custom requests, from custom drop heights to different finishes and materials. Please email us with “Design Inquiry” in the subject line and we will get in contact with you shortly about pricing and lead times.